Creating tasks from tickets
The module allows you to create tasks from technical support requests.
What is the most convenient way to track the progress of technical support requests on the corporate portal? Of course, immediately create tasks from them! Our module “Creating tasks from tickets” provides this opportunity. When submitting a new request, you can click the “Create task” button to immediately assign a task to solve the problem.
A task can be created by a user who is a member of the project group selected in the component settings. The head of the department selected in the component settings (the "Team" field) is assigned responsibility for the task, and all his subordinates become co-executors.
When you click on the “Create task” button on the request page, you will be taken to the task creation page, where you can make additional changes to the task. The text in the task is copied from the message in the request, and a link to the request itself is also included. Files attached to the request will also be attached to the task.
It is worth noting that according to the standard, all requests can only be seen by users from the “Technical Support” user group.